Privacy Policy

Privacy Policy

Last Updated: 25 September 2025

Stykz Golf (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website at www.stykzgolf.com (“Website”), make purchases, or otherwise interact with us. It also explains your rights under applicable privacy laws, including the Australian Privacy Act 1988 (Cth) (“Privacy Act”), the California Consumer Privacy Act (“CCPA”), and the General Data Protection Regulation (“GDPR”) applicable in the EU/UK.

1. What Personal Information We Collect

We collect and store personal information that you provide directly or that we obtain through your use of our Website or services. This may include:

  • Identity information: name, date of birth / age (if provided), gender (if chosen), etc.
  • Contact information: email address, postal address, telephone number.
  • Account credentials: username, password, account preferences.
  • Payment information: credit card or other payment method details (handled securely; we do not store full payment card details beyond what is necessary/allowed).
  • Purchase information: Details related to products ordered, transaction history, and delivery information.
  • Shipping & billing information: delivery addresses, invoice addresses.
  • Usage data: how you use our site, browse, view, interact (pages visited, items viewed, search terms), IP address, device type, browser type, operating system, referring/exit pages, etc.
  • Marketing & communications preferences: whether you opt in or out of promotional communications, newsletters, SMS, etc.
  • Feedback, reviews, surveys or customer service communications.

2. How We Collect Your Personal Information

We collect personal data in various ways, including:

  • When you create an account, place an order, subscribe to our newsletter, respond to surveys or promotions, or use customer service.
  • When you visit or interact with our Website (e.g. via cookies, tracking technologies).
  • When you use our mobile site or mobile applications.
  • When you submit content, feedback, or reviews.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfil orders, payments, shipping, and returns.
  • To communicate with you about your order, status updates, account, customer service.
  • To send you marketing, promotions, offers, if you have opted in (or in certain cases where permitted by law).
  • To personalise your experience (product recommendations, content, offers).
  • To improve our Website, products, services; for analytics, monitoring usage, site optimisation.
  • To comply with legal obligations, prevent fraud or other illegal activity, protect our rights, safety, or property.

4. Legal Obligations We Comply With

  • As an Australian business, we comply with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
  • For customers located in California, we comply with the California Consumer Privacy Act (CCPA).
  • For customers located in the EU/UK, we comply with the General Data Protection Regulation (GDPR).

5. Legal Bases for Processing (GDPR)

If you are in the EU or UK, our legal basis for processing your personal data includes:

  • Your consent (where you have given it) for marketing, cookies/tracking where required.
  • Where necessary to perform a contract with you (e.g. to deliver products, process payments, customer service).
  • Where necessary to comply with legal obligations (e.g. tax, consumer protection).
  • Where our legitimate interests apply (e.g. improving our services, fraud prevention), balanced against your rights.

6. Sharing / Disclosure of Personal Information

We may share your information:

  • With our employees, service providers, contractors, and agents who need it to help us with order fulfilment, shipping, customer service, marketing, analytics, etc.
  • With payment processors, shipping carriers, and fulfilment partners.
  • With legal authorities if required by law, court order, or to protect rights.
  • With third parties for fraud prevention or security purposes.
  • If we are involved in a merger, acquisition, sale of assets, or reorganisation, your data may be transferred, with notice.

7. International Transfers

Because Stykz Golf may operate and engage service providers in multiple countries, your personal information may be stored in or transferred to countries outside your jurisdiction (including outside Australia, the EU, UK, or California). When we do this, we ensure appropriate protections are in place (e.g. standard contractual clauses, adequacy decisions, etc.) as required by GDPR or relevant law.

8. Cookies and Tracking Technologies

  • We use cookies, web beacons, tracking pixels, and similar technologies to recognise your device, provide enhanced features, performance analytics, advertising, and personalise your experience.
  • Some cookies are strictly necessary (e.g. for cart functionality), others are for analytics, performance, remarketing, or advertising.
  • You may manage cookie preferences via your browser settings, or via a cookie consent management tool on our site; you can opt out of non-essential cookies.

9. Your Rights

Under Australian Privacy Act 1988 (Cth)

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@stykzgolf.com

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Under GDPR (EU / UK)

You have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data (“right to be forgotten”) in certain circumstances.
  • Restrict processing of your data.
  • Object to processing, including for direct marketing.
  • Data portability (in machine-readable form).
  • Withdraw consent at any time, where processing is based on consent.

Under CCPA (California)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, sell, or share.
  • Access: request details or copies of personal information collected about you in the past 12 months.
  • Deletion: request deletion of your personal information, subject to certain exceptions.
  • Opt-out of sale or sharing of your personal information. Note: we do not sell personal information for monetary consideration / or if we do, you have the right to opt out.
  • Non-discrimination: you have the right to not be discriminated against for exercising your privacy rights.

10. How to Exercise Your Rights

To exercise any of these rights:

  • Contact us using the contact details provided below. Please let us know which rights you wish to exercise and be as specific as possible.
  • We may need to verify your identity before fulfilling requests.
  • We will respond to your request within the time frames required by law.

11. Security of Your Data

We implement reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure. However, no system can be absolutely secure.

12. Retention of Personal Information

We retain personal information only as long as necessary for the purposes described in this policy, including legal, tax, accounting or reporting obligations. After that, we securely delete or anonymise it.

13. Children

Our website use is not intended for children under 18. We do not knowingly collect personal data from children under these ages. If we become aware we have, we will take steps to delete it.

14. Changes to This Privacy Policy

We may update this policy from time to time. We’ll post the updated version on this page with a new “Last Updated” date. Where required by law, significant changes will be communicated to you (e.g. by email).

15. Contact Us

If you have any questions, concerns, or requests regarding this policy or your personal data, please contact us at:

Stykz Golf
Email: support@stykzgolf.com

Address: PO Box TBC